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Legal terms for your account

We set out the legal terms for how your account is opened, used and changed, so you know what applies before you move ahead.

Malaysia accessData handlingAccount changesContact routes

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How access and records work

indo3388 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms explain how we handle access, data use and record keeping for accounts that fall under Malaysian use. We do not treat eligibility as fixed for every place; it depends on local law, and this page applies only where that law permits. When you send

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a request, we may ask for account details or a document check so we can match the request to the right record and avoid the wrong change. Payment references from Touch 'n Go, GrabPay, Boost dan FPX can appear in your history when they are relevant
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to deposits or withdrawals, but the policy itself does not change with the payment method. We keep the language plain so you can see what is kept, what can be updated and who you can contact if something in your account needs a correction. If a
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request conflicts with local law or with a record we must retain, we will explain the reason and the next step that remains open to you.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Where to send policy requests

If you want a correction, a copy of your account record or a question about how a term applies, send it through the contact route shown in your account area.

Account message Use the message path inside your account when you need a change to your name, phone number or contact email. We may ask for a short identity check before we edit records, especially when the request touches payment history or retention.

Support chat Open chat if you want a quicker reply on a policy clause or a timing question. We will point you to the right step, or ask for one more detail if the request needs verification.

Secure upload When we need proof before a record change, upload the file through the secure form linked from your account. We only use that file for the stated request and keep it with limited access.

DATA SAFEGUARDS

How we handle legal requests

We keep this policy close to the way we operate accounts: only the details needed for setup, payment records, request handling and security checks are collected, and access is restricted to staff…

Data collection

We collect only the details needed for account setup, payment handling, request handling and security checks. Access is limited to staff who need the record, and we do not use extra fields for unrelated purposes.

Cookies and sessions

Cookies keep you signed in, remember basic display choices and help the page load the right state when you return. If you clear them, your session may end and you may need to enter your details again.

Account security

Strong passwords, device checks and session timeouts help protect your account. If you notice a login you do not recognise, contact us at once so we can pause the session and check the record.

Record retention

We keep account and payment records for as long as needed to handle support, account changes, disputes and legal duties. After that period, we archive or remove them under controlled retention rules.

Change requests

If you need to update your name, phone number or contact details, send the request from your account area. When the change affects identity or payment history, we may ask for a check before we amend the file.

Access requests

You can ask what data we hold, how it is used or why a record remains on file by sending a message through your account. We will confirm ownership first, then reply with the next step that applies.

Questions about policy and access

The questions below focus on access, records, cookies and change requests. Every answer points back to the same rule: we use data only for account operations, and any access or change step depends on local law and the permissions that apply to your account. That keeps the page practical when you need to correct a detail, ask for a copy of what we hold or check whether a term applies to your account in Malaysia.

Yes, when your use is allowed under local law. The account route is available where that law permits, and any extra check will be shown before you move to the next step.

We keep the details needed to run the account, handle payment records, answer requests and protect access. Anything not needed for those purposes is not collected through this policy page.

Cookies keep your session active, remember basic choices and help the page load the right settings. If you clear them, you may need to sign in again or reset preferences.

Send the request through the contact path in your account and tell us what needs to change. If the change touches identity or payment history, we may ask for a check first.

We keep records only for the time needed to handle your account, answer a request, meet legal duties or resolve a dispute. After that, we archive or remove them under our retention rules.

Use the same account contact route for policy, data or access questions. That lets us match your message to the right record and respond with the next step that applies to you.

Legal terms for your account

Where to send policy requests

How we handle legal requests

Data collection

Cookies and sessions

Account security

Record retention

Change requests

Access requests

Questions about policy and access

01 Can I open an account from Malaysia?

02 What do you keep on file?

03 Why do you use cookies?

04 How do I ask for a correction?

05 How long do you keep records?

06 Who should I contact about this page?

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